At Astraslide, we are committed to ensuring your satisfaction with our products and services. If you are not completely
satisfied with your purchase, we’re here to help. Please review our return policy below:
Eligibility for Returns
Timeframe:
Returns must be initiated within 30 days of receiving your item(s).
Condition:
Items must be unused, in their original condition, and in the original packaging, including all accessories and documentation.
Proof of Purchase:
A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items:
Customized or special-order items, as well as items marked as “final sale,” are not eligible for return unless they arrive damaged or defective.
Return Process
Contact Us:
Email our customer support team at [email protected] to request a return authorization.
Provide Details:
Include your order number, a description of the issue, and photos if the item is damaged or defective.
Return Authorization:
Once approved, you will receive a return authorization number and detailed instructions on how to proceed.
Shipping:
Ship the item(s) to the address provided. Customers are responsible for return shipping costs unless the return is due
to an error on our part or a defective product.
Refunds
Processing Time:
Refunds will be processed within 7-10 business days of receiving the returned item(s).
Method of Refund:
Refunds will be issued to the original payment method. If you paid by credit or debit card, the timing of the refund
depends on your card issuer’s policies.
Deductions:
If applicable, original shipping charges and restocking fees may be deducted from your refund.
Exchanges
If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the
desired item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 7 days of receipt. We will arrange for a
replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns about our return policy, please contact us at:
Email:
[email protected]
Phone:
(234) 816 599 8426
Hours:
9:00 AM - 6:00 PM (West African Time +01:00)
Monday to Friday
